The other day I was talking to a friend, (who does not know that I will now be writing about the conversation). He was telling me how his family had to buy a new clothes dryer over the weekend. While he started talking about why he needed a new one, he then told me the experience that he had in purchasing it. They bought their new dryer at Young's Appliance in downtown El Dorado. He explained how much he likes doing business with them because of the service that they provide. As his dryer was being installed, the business owner, Dennis Young noticed that the existing connector pipes (it has a more accurate name) which were in his home have a history of being a fire hazard. He promptly went back to the store and brought back safer connections for him and replaced them. My friend explained that maybe he spent a little more for the dryer by purchasing it here in El Dorado instead of price-shopping the big discount stores in Wichita. Even so, if something goes wrong with his dryer, he knows that Young's Appliance is only a phone call and a couple miles away and that they will promptly service it. He has a relationship with this local business and trusts them. He does not have that with the discount stores in Wichita and for him, that makes all the difference.
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